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| Monday, July 26 | |
| 1:00pm-4:00pm TBD |
ARDA Supplier Certification Seminar The ARDA Supplier Certification Seminar offers attendees concise education tailored to meet the needs of suppliers to the timeshare industry. Additional fee applies. |
| 4:30pm-5:30pm Jerry Sikes Suite 128 |
Michele Reagan Fundraiser For more information, click here. |
| 5:30pm-7:00pm Copper Room |
Registration |
| 5:30pm-7:00pm Copper Room |
Welcome Reception & Product Showcase Network with fellow meeting attendees and discover what our Product Showcase has to offer! |
| Tuesday, July 27 | |
| 7:30am-8:30am Hotel Buffet |
Registration Opens & Breakfast |
| 8:30am-9:00am Copper Room |
Welcoming Remarks With special guest Arizona State Representative Michele Reagan (R-District 8) |
| 9:00am-10:00am Copper Room |
Developing a Strong Resort Culture Learn why the culture of your resort is such an important factor to success. Resort managers will share information from resorts as diverse as the Colorado mountains and the Arizona desert. Panelists: Kit Armour, RRP, General Manager, Breckenridge Grand Vacations Lori Entwistle, RRP, CHA, General Manager, Scottsdale Camelback Resort |
| 10:00am-10:15am Silver Room |
Networking Break |
| 10:15am-11:15am Copper Room |
Increasing Owner Satisfaction in a Tough Economy Keeping owners and guests impressed with their stay is more important than ever. Learn what other resorts are doing to enhance services and satisfaction. Find out what and how to ask owners and guests for valuable feedback. Panelists: Robert H. Black Jr., Vice President Sales & Marketing, Continental Central Credit, Inc. Marc E. Carlson RRP, Business Relationship Manager, Mobius Vendor Partners Susan C. Kelley, President Shell Vacations Hosp., Shell Vacations Hospitality Nigel Lobo, Vice President of Operations, Grand Pacific Resort Management |
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11:15am-12:00pm |
Industry Update: Research and Legislative Issues Hear the latest research findings, hot ARDA news and a regional legislative wrap-up. Speakers: Darla S. Zanini, RRP, Executive Vice President, ARDA International Foundation Don G. Isaacson, Law Offices of Don Isaacson, P.C. Robert Craycraft, RRP, VP of Industry Relations, ARDA |
| 12:00pm-1:30pm Hotel Buffet |
Networking Luncheon With special guest Arizona State Representative Daniel Patterson (invited) |
| 1:30pm-2:30pm Copper Room |
HOA Insights Participate in a timely conversation about ARDA's HOA Committee and its efforts to enhance the skill set of board members and association officers. Panelists: Reginald D. Billups, PCAM, The Billups Group, Inc. Gary Kujawski, Board President, Christie Lodge Owners Association Nico March, SVP-Investments, The March Group of Wells Fargo Advisors |
| 2:30pm-3:30pm Copper Room |
Social Media and My Resort Gain an understanding of this new phenomenon and how using it can benefit both small and giant venues. Panelists: Guy Hall, Area Manager, Grand Pacific Resort Management Clark Rowley, RRP, Director of Sales and Marketing, Scottsdale Camelback Resort |
| 3:30pm-3:45pm Silver Room |
Networking Break |
| 3:45pm-4:30pm | Breakout Session Wave #1 Each session will be offered twice per wave. |
| Copper Room | Option A: ARDA and Resales-How It Affects Us All Hear about ARDA's efforts to impact this runaway issue that affects the entire industry. Panelists: Stephany Madsen RRP, Senior VP of Special Projects, ARDA State Affairs Office Darla S. Zanini, RRP, Executive Vice President, ARDA International Foundation |
| Gold Room | Option B: Innovative Ideas to Control Costs Learn about new innovations that bring enhanced experiences and lower costs to resort operations. This is a great opportunity to share your best ideas with the group Panelists: Reginald D. Billups, PCAM, The Billups Group, Inc. Jerry Sikes RRP, President, Pro Management (Professional Resort Operators Inc) |
| 4:30pm-5:15pm | Breakout Session Wave #2 Each session will be offered twice per wave. |
| Copper Room | Option A: ARDA and Resales-How It Affects Us All Hear about ARDA's efforts to impact this runaway issue that affects the entire industry. Panelists: Stephany Madsen RRP, Senior VP of Special Projects, ARDA State Affairs Office Darla S. Zanini, RRP, Executive Vice President, ARDA International Foundation |
| Gold Room | Option B: Innovative Ideas to Control Costs Learn about new innovations that bring enhanced experiences and lower costs to resort operations. This is a great opportunity to share your best ideas with the group Panelists: Reginald D. Billups, PCAM, The Billups Group, Inc. Jerry Sikes RRP, President, Pro Management (Professional Resort Operators Inc) |
| 5:15pm-5:30pm Copper Room |
Meeting Wrap-Up |
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Afternoon Session Underwriter |
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Luncheon Sponsor |
ARDA wishes to acknowledge the generous support of our 2010 Signature Sponsors: American Express, Equiant Financial Services, Holiday Inn Club Vacations, Holiday Systems International (HSI), International Cruise & Excursions, Inc., Interval International, RCI, RedWeek.com ResortCom International, Starwood Vacation Ownership, Inc., VacationGuard, Inc.
Southwest Regional Meeting