Charleston Skyline2 

POSTPONED: ARDA Southeast Regional Meeting 

September 12, 2017  

DoubleTree by Hilton Hotel and Suites Charleston – Historic District
Charleston, SC
   

 

Registration | Hotel Information | Schedule | Sponsors   


Meeting Postponed 

Due to the impact Hurricane Irma will have on the southeast and Charleston, South Carolina, we have postponed the regional meeting scheduled for September 12th.
If you are registered for this meeting, your registration can be handled in two ways:
 

  • Refund of your registration
  • Apply your registration to the West Regional Meeting in San Diego, California on October 18th 

To inform us of your option, please contact meetingreg@arda.org. 

ARDA will provide updates in the coming weeks regarding a potential new date for this meeting.

ARDA's thoughts are with all who are and will be affected by this storm.


Registration 

Register online here or download the form here and email it to ARDA or fax it to (202) 289-8544.
 


 Hotel Information  

To make your hotel reservation at the DoubleTree by Hilton Hotel and Suites Charleston – Historic District please click here to book online or call 1-800-809-9721 to obtain the discount rate of $209 per night. Rooms will be available at the discount rate until August 18 or until the block is sold out, whichever comes first. 

The host hotel room block is currently sold out. An overflow block is available at the King Charles Inn. To make reservations, call 866-546-4700 and reference ARDA or click here to book online and enter the group code A91117 for discounted rate of $199 per night.  

King Charles Inn 
237 Meeting St, Charleston, SC 29401
kingcharlesinn.com
(843) 723-7451

Other nearby hotels to the DoubleTree by Hilton Hotel and Suites Charleston include:
Planters Inn
112 N Market St, Charleston, SC 29401
plantersinn.com(843) 722-2345

Andrew Pinckney Inn
40 Pinckney St, Charleston, SC 29401
andrewpinckneyinn.com(843) 937-8800

Grand Bohemian Hotel Charleston, Autograph Collection
55 Wentworth St, Charleston, SC 29401
marriott.com(843) 722-5711

 


 Schedule 

 Please note schedule is subject to change. Last updated on 8/1/17 

Tuesday, September 12 

10:00 am-10:30 am 

Registration and Breakfast Welcome Refreshments 

sponsored by RCI 

10:30 am-11:00 am 

ARDA and Legislative Updates 

sponsored by ARDA-ROC 

11:00 am-11:30 am
  
Community Connect

An interactive workshop to get to know the industry community of the region. Familiar with speed dating? This will be fun way to engage with fellow attendees.

11:30 am-12:30 pm 

Human Service Interaction in the Age of Technology
Technology is trending toward mobile and online registrations and perhaps making the guest experience less personal. But for timeshare resorts, it’s all about human interaction, making a great first (and last) impression and creating a lasting bond with owners and potential owners, not only to generate tour flow for the sales department but also to encourage great reviews. Making a guest feel welcome starts with training and with hiring the right people. A strong front desk can also be a revenue generator when it comes to upselling and selling of activities. How does technology meet these needs and how do we balance guest expectations of speed and convenience with personal interaction?

12:30 pm-1:30 pm  Networking Lunch 

sponsored by Interval International 

1:30 pm-2:00 pm 

State of the Shared Vacation Ownership Industry
Research is one of the strongest tools our industry has at its disposal. Whether planning a new resort, developing new marketing programs, communicating with the media, training new employees, reaching out to Wall Street or the financial and investment communities, educating legislators or communicating with timeshare owners and potential owners - information gleaned from research can make it easier to achieve your company business goals. Be among the first to learn key results from the most current industry and related research.

2:00 pm-4:00 pm 

Trust Driven Relationships & Teams

Trust can only be built when companies & individuals commit to doing business right. To build trust, companies need to look beyond the bottom line & individuals need to develop, restore & extend trust to accomplish sustainable results with internal & external guests/customers. Trust & Transparency foundations help individual & leaders to increase their credibility & capability. When trust is high we reap the dividends of communication, creativity & engagement. Therefore, trust is a key leadership competency of the current business era. In this workshop, experience behaviors that will increase your credibility through results, capabilities, intent & integrity.

sponsored by ARDA-WIN Advantage 

4:00 pm-5:00 pm  Networking Reception

sponsored by First American Title Insurance Company
 

  

Sponsors 

Champion 

 

 

ARDA WIN Advantage

 
   ARDA ROC       
 
   First American 
   Interval International2012         

RCI

 
                                   


 Friend 

  • Concord
  • GScf Furnishings
  • MasterCorp 

 ARDA Southeast Regional Sponsors, click here for more information

*sponsor list as of 8/23/17 

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