2012 ARDA Awards Winners and Finalists

Congratulations to the 2012 ARDA Awards winners and finalists. Join ARDA in congratulating the best and the brightest in the industry!

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Sales & Marketing | Management & Administration
Advertising, Promotion & Communications | Resort Design  

ACE Winners

2012 ACE Lifetime Achievement Award
Frank Chapman
Sovereign Travel & Leisure Group

2012 ACE Volunteer of the Year Award
Ken McKelvey
Defender Resorts, Inc.

2012 ACE Community Service Award
Interval International

2012 ACE Innovator Award
International Cruise & Excursions, Inc. (ICE)

2012 Spirit of Hospitality Award
Paulette Carter
Starwood Vacation Ownership

2012 ACE Employer of the Year Award
Welk Resorts

2012 ACE Philanthropic Award
Christel House Open Tournament Host Companies

2012 ACE Project of Excellence Award
Grand Lodge on Peak 7
Breckenridge Grand Vacations

2012 ACE Women on their Way Award
Mandi Weigel
Grand Pacific Resorts

2012 ACE Customer Service Award: Traditional
Marriott Global Owner Services Team
Marriott Vacations Worldwide Corp.

2012 ACE Customer Service Award: Non-Traditional
RCI Social Customer Service
RCI

2012 Ingersoll and Bloch Industry Advocate Award
 
Robin Suarez
Starwood Vacation Ownership, Inc.

Sales and Marketing Division Finalists


Category 11: Marketing Management Executive 

Winner: Ross Crowder 
ICE 
 

Pablo Gonzalez Vargas
Royal Holiday

Richard McFalls
Wyndham Vacation Ownership

Category 12: Marketing Manager/Team

Winner: BGV Marketing Services
Breckenridge Grand Vacations


Jeremy Lister 
Holiday Inn Club Vacations

Komang Ardana
Karma Royal Group

Category 13: Marketing Programs

Adarsh Singh
Disney Vacation Club

Chris Spindler
Disney Vacation Club

Winner: Doug Wood
Disney Vacation Club
 

Corporate Alliances Marketing Team
Wyndham Vacation Ownership

Category 14: Marketing & Sales Administrative Support 

Winner: Smoky Mountain Preview Center Team
Bluegreen Corporation 
 

Michael Kelly
Holiday Inn Club Vacations

Lance Baraoidan
Wyndham Vacation Ownership

Category 15: Call Center 200 Person and Under  

Winner: Indianapolis Call Center 
Bluegreen Corporation
 

Telemarketing Team
Blue Strawberry Resorts

Dial An Exchange-North America
Dial An Exchange 

Customer Service & Loyalty
Wyndham Vacation Ownership

Category 16: Call Center 200 Person and Over 

ICE
ICE

Winner: Call Center, GOA, India
Karma Royal Group
 

Marriott Vacation Club Owner Services Salt Lake City Call Center
Marriott Vacations Worldwide Corp. 

Category 17: Sales Management Executive 

Mary Reinhardt
Gold Key Resorts/Interval International

Winner: Michael Campbell
Holiday Inn Club Vacations
 

Kendgy Amano
Royal Holiday  

Matt Chodak
Wyndham Vacation Ownership

Category 18: Sales VLO/QAO 

Winner: Patricia Chaparro
Hilton Grand Vacations 


Carla Araujo
Holiday Inn Club Vacations

Dollie Catale
Wyndham Vacation Ownership

Category 19: Sales Training Program or Trainer 

Winner: Road to Success
Bluegreen Corporation
 

Smooth Finish
Bluegreen Corporation 

Kim Albano 
Holiday Inn Club Vacations

Gabriela Maineri
Royal Holiday

Category 20: Sales Operational Support Team Member/Project Manager 

Karen Parsons
Bluegreen Corporation

Carrie Bucaro
Disney Vacation Club

Winner: Jill Keener
Holiday Inn Club Vacations
 

Mariano Santagada
Royal Holiday

Category 21: Salesperson: Traditional Line 

Drew Meirow
Breckenridge Grand Vacations 

Andrea Malone
Disney Vacation Club

Donna Rubertone
Disney Vacation Club 

Winner: Rosana Monteiro
Holiday Inn Club Vacations
 

Suraj Naik
Karma Royal Group

Category 22: Salesperson: In House 

Brent Henry
Breckenridge Grand Vacations

Winner: Adam Smith
Holiday Inn Club Vacations


Christine Le
Wyndham Vacation Ownership

Category 23: Telesales 

Fewer than three nominations submitted; this category will not be judged this year.

Category 24: Sales Team 

Winner: Hilton Grand Vacations-HGV Managed Collection
Hilton Grand Vacations
 

Waikiki International Sales Team
Wyndham Vacation Ownership 
 

Category 25: Project Team 

Winner: Grand Lodge on Peak 7
Breckenridge Grand Vacations
 

Bali Sales & Marketing
Karma Group

Discovery Service Team
Wyndham Vacation Ownership

Management and Administration Division Finalists  

Category 27: HOA Board Member

Paula DiPaola
Magic Tree Resort/Tricom Management/Vacation Village Resorts

Winner: Deborah McPherson
UVC/ResortCom
 

Nancy Baca
Wyndham Vacation Ownership

Category 28: Administrative Manager/Team  

Sue Bowers
Bluegreen Corporation

Bradford Beverlin
Breckenridge Grand Vacations

Winner: David Aparicio
Club Melia


Patricia Tellez
Holiday Inn Club Vacations

William "Bill" McCarthy
Tricom Management/Vacation Village Resorts

Category 29: Administrative Team Member

Sabrina Durham
Crown Resorts

Kim Fries
Bluegreen Corporation 

Mike Sorensen
Island One Resorts

Marie Redoules
Tricom Management/Vacation Village Resorts

Winner: Michelle Morikawa
Welk Resorts 


Category 30: Rental Program Manager  

Leah Musacchio
Holiday Inn Club Vacations

Winner: Lynn Hall
Platinum Interchange/Tricom/Vacation Village Resorts 


Hannah Zulueta
Tapestry Resorts

Category 31: Owner/Customer Relations Manager/Team

Winner: Grand Pacific Resorts-Owner Services Team
Grand Pacific Resort Management
 

Hilton Grand Vacations-Club Services Team
Hilton Grand Vacations

Susan Nottbohm
Holiday Inn Club Vacations

Accounts Receivable Team
Tricom Management/Vacation Village Resorts

Autumn Wright & Irving Carter
Soleil Management/ASNY

Category 32: Owner/Customer Relations Manager/Team Member  

Fewer than three nominations submitted; this category will not be judged this year.

Category 33: Communications/PR Professional  

Georgi Bohrod
GBG & Associates 

Winner: Brooke Doucha
Holiday Inn Club Vacations 
 

LHVC Communications Team
Lifestyle Holidays Vacation Club

Genoveva Garcia
Sunset World Resorts & Vacation Experiences 

Category 34: Human Resources Individual Coordinator 

Pam Lizzo
Bluegreen Corporation

Antoinette Eastlack
Hilton Grand Vacations

Sandra Riff
ICE

Winner: Stephanie Bramel
RCI
 

Cathleen Conway
Wyndham Vacation Ownership 

Category 35: Human Resources Team

Human Resources Team
Club Melia

Hilton Grand Vacations-Corporate HR Team
Hilton Grand Vacations

Winner: RCI Indianapolis Human Resources Team
RCI
 

Human Resources Team
Welk Resorts

Making a Difference Team
Wyndham Vacation Ownership

Category 36: Technology Manager/Team

Technology Services Team
Global Connections, Inc.

Club Website Team
Holiday Inn Club Vacations

Club Interval Gold Team
Interval International

Andy Murphy
Starwood Vacation Ownership

Winner: WorldMark Property Solution Rollout Team
Wyndham Vacation Ownership


Category 37: Food and Beverage Manager/Team  

Chef Oscar Orbe Quirez
Hacienda Tres Rios Resort, Spa & Nature Park

Daniel Daughtry
Holiday Inn Club Vacations 

Winner: Fadi Hamad
Lifestyle Holidays Vacation Club 


Category 38: Resort General Manager

Victor Berrios
Bluegreen Corporation

Robert Rognrud
Bluegreen Corporation

Winner: James Tennery
Grand Pacific Resort Management
 

Glen Vlasic
Starwood Vacation Ownership

Kim Tankersley
Wyndham Vacation Ownership

Category 39: Resort Assistant Manager

Winner: Jennifer Morris
Grand Pacific Resort Management
 

Chadwick Hardee
Holiday Inn Club Vacations

Julie O'Brien
Wyndham Vacation Ownership

Category 40: Resort Department Manager  

Karla Fonseca
Bluegreen Corporation

Winner: Gladys Bautista
Club Melia
 

Amanda Dolan
Grand Pacific Resort Management

Jeremy Graham
Welk Resorts

Category 41: Resort Team Member 

Jimmy Allen Webb
Crown Resorts

Erin Vessey
Grand Pacific Resort Management

Ruth Reyes
Holiday Inn Club Vacations

Winner: Carlos Lopez
ResortCom International
 

Kara Stauffer
Welk Resorts

Category 42: Vendor/Supplier Department Member

Charles Holcomb
Holiday Inn Club Vacations

Nathan Bertram
MasterCorp

Winner: Alexandro Rodriguez
MasterCorp


Category 43: Vendor/Supplier Team Member 

Winner: Rick Koloski
True North Solutions, Inc.
 

Randy Heitkotter
MasterCorp

Category 44: Maintenance Manager 

Rick Dahlem
Grand Pacific Resort Management

Winner: Michael Sitnik
Holiday Inn Club Vacations
 

Martin Grybow
San Diego Coutry Estates/Tricom/Vacation Village Resorts 

Alfredo Gonzalez
Welk Resorts

Category 45: Maintenance Team Member

Henry Harris
Crown Resorts

Chris Hill
Crown Resorts

Ennis (Charlie) Jackson
Grand Pacific Resort Management 

Oscar Sanchez
Jockey Club Resort/Tricom/Vacation Village Resorts

Octavio Nevarez
San Diego Country Estates/Tricom/Vacation Village Resorts

Winner: Eric Ward
VSA Resorts


Category 46: Housekeeping Manager  

Karina Perez
Global Connections, Inc.

Linda Carranza
Grand Pacific Resort Management

Darlene Pryor
MasterCorp

Mary Adame
MasterCorp

Gloria Ure
MasterCorp

Winner: Shelley Daffron
MasterCorp
 

Category 47: Housekeeping Team Member 

Araceli Gonzalez
Grand Pacific Resort Management

Maria Gomez
Kingsbury Crossing/Tricom/Vacation Village Resorts

Ann Dobratz
MasterCorp

Winner: Andres Aislant
MasterCorp
 

Raymond Manning
Wyndham Vacation Ownership

Category 48: Green Sustainability Program within a Resort 

Hilton Grand Vacations Club on the Las Vegas Strip
Hilton Grand Vacations

Carlsbad Seapointe Resort
Grand Pacific Resort Management

Winner: Hilton Kings' Land Phase 1
Group 70 International
 

Wyndham Vacation Resorts Asia Pacific Seven Mile Beach
Wyndham Vacation Resorts Asia Pacific

Category 49: Green Sustainable Program within a Company 

Grand Pacific Resorts-Going Green Program
Grand Pacific Resort Management

RCI Green Sustainability Program
RCI

Starwood Hotels & Resorts Worldwide
Starwood Vacation Ownership

Winner: Wyndham Green Program
Wyndham Vacation Ownership
 

Advertising, Promotion & Communications Division Finalists  

Category 50: Logo Design

Qualify Logo
Brand Tango 

Awards Gala Logo
Club Intrawest 

The Wreck Room Logo
Marriott Vacations Worldwide Corp.

Royal Villas Logo
RCI

Winner: Your World Your Way Sweepstakes
RCI
 

Category 50: Brochure 1-8 Pages  

Winner: Absolute Gift Card
Brando Tango
 

Global Connections Brochure
Global Connections Inc.

Interval International Corporate Profile
Interval International

Category 52: Brochure More than 8 Pages (B to C)

Sunset World Corporate Brochure
Brand Tango

Winner: Interval Gold Welcome Kit
Interval International
 

Lifestyle Collection-ICE
ICE

Signature Selections Brochure
RCI

Outdoor Travelers Getaways
Bluegreen Corporation

Category 53: Brochure 8+ Pages (B to B)  

Blackwell Recovery Brochure
Brand Tango

Winner: Masters Club Brochure
Holiday Inn Club Vacations
 

Lifestyle Collection-ICE
ICE

Endless Vacation Rentals Brochure
RCI

Category 54: Newsletter Print Format  

Eagle's Nest on Marco Beach
Hilton Grand Vacations

Winner: The Pulse-Spring Edition
Holiday Inn Club Vacations


Casa Ybel Resort Sandscript
Lennon Communications/Casa Ybel Resort

RCI Ventures March/April 2011
RCI

Category 55: Newsletter Electronic Format 

Club Currents
Club Intrawest

eView Points-Fall
Holiday Inn Club Vacations

Winner: Starting Point Newsletter
Marriott Vacations Worldwide Corp.
 

Marketing Insider
Spirit Incentives

Category 56: Magazine

Colorful Places #3
Bluegreen Corporation

Winner: Compass
Club Intrawest
 

Ola Grand Waikikian Lifestyle Magazine
Hilton Grand Vacations

Interval World, North America-Summer 2011 
Interval International

Endless Vacation Magazine-Winter 2011
RCI

Category 57: Magazine Advertisement

SPI Orange Adapt Ad
Brand Tango

Dial An Exchange Old School Service
Dial An Exchange

35th Anniversary Ad
Interval International

Winner: Everything Must Go Sale 
Interval International


RCI-Universal Orlando Magazine Ad
Universal Orlando Resort

Category 58: Direct Mail

Discover
Anantara Vacation Club

Hit the Road
Club Intrawest

Winner: Points Expiration Postcard
Holiday Inn Club Vacations
 

Spring Referral
Holiday Inn Club Vacations

Interval Platinum Invitation Package
Interval International

The Registry Collection Direct Mail-February 2011 
RCI

Category 59: Specialty Marketing Piece

Miami Getaway Vacation Rewards
Brand Tango

Advantage Card Program
Holiday Systems International

Interval's 35th Anniversary Campaign
Interval International

Your World Your Way Sweepstakes
RCI

Winner: Photo Shark
Royal Holiday


Category 60: Special Event  

SAMMY's
Holiday Inn Club Vacations

Annual New Year's Eve Party for Members & Guests
Lifestyle Holidays Vacation Club

F&B Resort Activities Conference
Marriott Vacations Worldwide Corp.

Winner: 2012 Global Top Guide Summit
RCI
 

UVC Annual Members' Meeting
UVC/ResortCom

Category 61: New Owner/Member Package 

Winner: Anantara Vacation Club
Anantara Vacation Club
 

Club Interval Gold Membership Kit
Interval International 

RCI Weeks Welcome Kit
RCI

Sunset World Resorts & Vacation Experiences
Sunset World Resorts & Vacation Experiences

Category 62: Sales Center Materials

Dial An Exchange-North America
Dial An Exchange

Winner: Interval Platinum Poster Collection
Interval International
 

The Registry Collection Keynote Presentation: The Grand Mayan & The Grand Bliss 
RCI

RCI Weeks Points of Sale Materials
RCI

Category 63: Integrated Marketing/PR Campaign

Club Anniversary Promotions
Holiday Inn Club Vacations 

UR the One 
RCI

Your World Your Way Sweepstakes
RCI

Winner: Because Your Vacation Means the World to Us Campaign
RCI
 

Category 64: Video Production

Anantara Vacation Club
Anantara Vacation Club  

Silverpoint Vacation Club
Generator Systems Ltd

Borgo Di Vagli
Generator Systems Ltd

Winner: RCI TV
RCI 


MVC Culture Initiative Values Video
Marriott Vacations Worldwide Corp. 

Category 65: Website

Club Melia Website
Club Melia

4 Whys Sales Presentation Webinar
Marriott Vacations Worldwide Corp.

Winner: Share Your Vacation by RCI 
RCI 


EndlessVacation.com
RCI 

Category 66 A: Social Media Campaign-Small Resort Developer (less than 5 properties)  

Yucatan Holidays Photo Contest
Blue Strawberry Resorts

Winner: Mark Grattan
Breckenridge Grand Vacations
 

Grand Pacific Resort Management
Grand Pacific Resorts

HCV Guest Blogger Program
Holiday Inn Club Vacations

Category 66 B: Social Media Campaign-Large Resort Developer (more than 5 properties)
or Hospitality Industry Partner
 

Social Media Campaign
Interval International

Winner: RCI's Social Media Program 
RCI 


WorldMark South Pacific Club-Owner Loyalty Social Media Campaign
Wyndham Vacation Ownership 

Category 67: Interactive Internet Advertising Campaign 

Tweepst@kes by Holiday Inn Club Vacations Resorts 
Holiday Inn Club Vacations

Shakira "Sale el Sol" Tour Promo RCI-Palace Resort
RCI

Winner: Platinum Acquisition Monthly 
RCI
 

Weeks Trading Power Adjustment Schedule
RCI

Resort Design Division Finalists  

Category 68: Resort Architecture

Paradisus Playa del Carmen
Club Melia

Hilton Kings' Land Phase 1
Group 70 International, Inc.

Winner: Karma Kandara
Karma Royal Group
 

Sirena Del Mar
Welk Resorts

Category 69: Site Plan  

Fewer than three nominations submitted; this category will not be judged this year.

Category 70: Amenities: Water Features

Winner: Wyndham Bonnet Creek Pool Amenities
Wyndham Vacation Ownership
 

Hilton Kings' Land Phase 1
Group 70 International, Inc. 

Splash-A-Torium
Welk Resorts

Paradisus Playa del Carmen
Club Melia

Category 71: Amenities: Other

Fewer than three nominations submitted; this category will not be judged this year.

Category 72/73: Combined: Interior Design: Resort Unit or Common Area  

Ritz-Carlton-Vail
Slifer Designs

8 Degrees South
Karma Royal Group

Winner: The Boathouse
Club Intrawest
 

Vacation Villas-Activity Building
Hospitality Resources & Design

Category 74/75: Combined: Refurbishment Interior Design or Architecture

Melia Marbella Banus, Spain
Club Melia

Stardust/Americana-Resort Refurbishment
Grant Wolf & Associates

Bluegreen's Harbor Lights Resort
Lubner Group

Carriage House Resort
Lubner Group

WorldMark Oceanside Harbor
Wyndham Vacation Ownership

Winner: Wyndham Vacation Resorts Royal Garden at Waikiki
Wyndham Vacation Ownership


Category 76: Sales Center  

Fewer than three nominations submitted; this category will not be judged this year.

Category 77: Signage 

Winner: Club Intrawest Zihuatanejo
Club Intrawest
 

Orange Lake Activities Signage
Holiday Inn Club Vacations

Villa del Palmar
John Curtis Design

Ocean Two
John Curtis Design

Category 78: Landmark Design

Winner: Club Intrawest Tremblant
Club Intrawest
 

Grand Pacific Palisades Resort and Hotel
Grand Pacific Resort Management

Lawrence Welk Resort Villas
Welk Resorts

 

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 Previous ARDY Winners

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