Code of Ethics: Frequently Asked Questions

Question:  Why does ARDA have a Code of Ethics? 

Answer:  ARDA and its members are committed to the highest standards and ethical behavior in vacation ownership. To demonstrate that commitment, all ARDA members as a condition of membership must agree to comply with the ARDA Code of Ethics. The Code consists of not only general conduct requirements, but also specific requirements for members to adhere to when transacting with consumers, standards for disclosure of information to the public, rules regarding resort management, base guidelines for resale activities, as well as administrative procedures for interpretation and enforcement of the Code.

The Code also provides for a comprehensive list of “best practices” that give additional guidance to companies doing business in the timeshare and vacation ownership industry.

The intent is that all member activities subject to the Code are designed to be honest and fair, and are conducted with integrity, dignity and propriety.

Question:  How do I find out if a company is an ARDA Member? 

AnswerVisit ARDA’s Membership Directory to see if a company is a current member or contact membership@arda.org.

 

Question:  What can I do if I believe that an ARDA Member is in violation of the Code? 

Answer:  If you are an ARDA member, there are guidelines in Section IV(B)(1) of the Code, which gives detail on how to submit a request for a determination that another member has failed to comply with the Code. We also encourage members of the public to report any ARDA Member activity that might potentially be in violation of the Code. If you wish to report such activity, please  e-mail your inquiry to customerservice@arda.org.

If you suspect you have been a victim of unlawful business practices, please visit our Consumer Information page for more information, or the state attorney general contact page for a listing of different state and federal regulatory agencies that may be able to assist you.

Question:  What does the ARDA do with the information it receives from the general public regarding the potentially unethical conduct of its members? 

AnswerARDA does not mediate or arbitrate individual disputes between consumers and ARDA member companies. When we receive information regarding a potential violation of the Code we forward those complaints to the company for their consideration and resolution. It is then up to the respective parties to resolve any potential dispute. Information submitted by the public may be used by ARDA to act against members when there is a consistent pattern of business practices that are in violation of the code.

 

Question:  What can be done to a member whose actions are in violation of the Code? 

Answer:  If a member is determined to be in violation of the Code, ARDA may take the following actions:

  • Privately or Publicly Admonish the Member
  • Prepare a Letter of Censure
  • Place the Member on Probation
  • Suspend the Member from ARDA Membership
  • Terminate the Member from ARDA Membership

 

Question:  Can ARDA do anything with respect to the activities of non-ARDA members and violations of the Code? 

AnswerAs a professional trade association, ARDA’s ability to enforce its Code is limited to ARDA member companies. ARDA is not an enforcement body and cannot pursue actions against non-ARDA member companies. However, if you would like to provide information about a non-ARDA member company, contact us at customerservice@arda.org

 

Question:  Who do I contact if I have questions about the Code? 

Answer: After reviewing the provisions of the ARDA Ethics Code, if you have questions, please call 407-245-7601 and ask to speak to the ARDA Ethics Administrator, or e-mail customerservice@arda.org.

Full Ethics Code

Click here to read ARDA's full ethics code.

State Attorney General Contact Information

A listing of attorneys general for each state, as well as relevant contact information.

Travel Club Best Practices

ARDA worked with industry leaders to create some best practices for Travel and Vacation Clubs.