Code Of Ethics: Frequently Asked Questions

Question:  Why does ARDA have a Code of Ethics? 

Answer:  ARDA and its members are committed to the highest standards and ethical behavior in vacation resort development. To demonstrate that commitment, all ARDA members as a condition of membership must agree to comply with the ARDA Code of Ethics. The Code consists of not only general conduct requirements, but specific requirements for members to adhere to regarding the projection of the interests of consumers, regarding the standards for disclosure of information to the public, rules regarding resort management, base guidelines for resale activities, as well as administrative procedures for interpretation and enforcement of the Code.

 The Code even provides for a comprehensive listing of “best practices” for industry members to follow, giving additional guidance to companies doing business in the timeshare and vacation ownership arena.

 All activities subject to the Code shall be designed to be honest and fair, and to be conducted with integrity, dignity and propriety.

 

Question:  If I am interested in becoming an ARDA member, do I have to agree to abide by the Code? 

AnswerYes, it is mandatory for all members to agree, in writing, to abide by the provisions of the Code. ARDA reserves the right to deny potential membership or suspend or terminate membership of a current member for failing to follow the provisions of the Code.

 

Question:  How do I find out if a company is an ARDA Member? 

AnswerVisit ARDA’s Membership Directory to see if a company is a current member or contact membership@arda.org.

 

Question:  What can I do if I believe that an ARDA Member is in violation of the Code? 

Answer:  We encourage ARDA Members, as well as members of the public, to report any ARDA Member activity that might potentially be in violation of the Code. If you wish to report such activity, please  e-mail your inquiry to customerservice@arda.org and be ready provide the following information:

  • Your name and contact information
  • The name of the company/resort/individual who is the subject of your complaint.  The more detail you can include in your communication to us, the better.
  • The facts that lead you to believe that there has been a violation of the ARDA Code of Ethics by an ARDA Member company.

 

Question:  What does the Ethics Administrator do with the information it receives from the general public and other ARDA Members regarding the potentially unethical conduct of its members? 

AnswerARDA cannot mediate, arbitrate, or otherwise resolve individual disputes between a consumer and an ARDA member, or between ARDA Members. Therefore, once we receive information regarding a potential violation of the Code we will make every effort to send it to the ARDA Member Company for its consideration and resolution. It is then up to you and the ARDA Member company to resolve any potential dispute. 

To take a more formal action against a member or non-member company, visit our Consumer Information page for more information or our state attorney general contact page for a listing of different state and federal regulatory agencies that may be able to assist you.

The ARDA Ethics Administrator is responsible for collecting information from different sources, including information submitted by consumers and other ARDA Members, to determine if an ARDA Member exhibits a pattern or practice of business conduct that shows a violation(s) of the Code. If such a pattern or practice exists, and depending on the severity of the violation(s), the ARDA Ethics Administrator may recommend action ranging from a public admonishment to immediate termination of membership privileges.

 

Question:  What can be done to a member whose actions are in violation of the Code? 

Answer:  If the Ethics Administrator determines that an ARDA Member has shown a pattern or practice of behavior that is in violation of the Code, the Administrator, along with the Ethics Committee, may take the following actions:

  • Privately or Publicly Admonish the Member
  • Prepare a Letter of Censure
  • Place the Member on Probation
  • Suspend the Member from ARDA Membership
  • Terminate the Member from ARDA Membership

If actions are taken, the ARDA Member may accept the actions of the Ethics Administrator or may appeal those actions to the ARDA Ethics Committee.

 

Question:  Can ARDA do anything with respect to the activities of non-ARDA members and violations of the Code? 

AnswerAs a professional trade association, ARDA’s ability to enforce its Code is limited to ARDA member companies. However, if you would like to provide information about a non-ARDA member company, contact us at customerservice@arda.org. We will notify the non-member company regarding your concerns if we have its contact information. 

 

Question:  Who do I contact if I have questions about the Code? 

Answer: After reviewing the provisions of the ARDA Ethics Code, if you have questions, please call 407-245-7601 and ask to speak to the ARDA Ethics Administrator, or e-mail customerservice@arda.org.

Full Ethics Code

Click here to read ARDA's full ethics code.

State Attorney General Contact Information

A listing of attorneys general for each state, as well as relevant contact information.