ARDA Northeast Regional Meeting 

December 4–5, 2018
Foxwoods Resort and Casino
Mashantucket, CT


Registration | Hotel Information | Schedule | Sponsors 




Register online or download the form here and email it to ARDA or fax it to (202) 289-8544. 

  Click Here to Register!    

Hotel Information

The ARDA Northeast Regional Meeting will take place at the Foxwoods Resort and Casino in Mashantucket, CT. The discount room rate for the ARDA Northeast Regional Meeting is $129 per night and will be available until November 12 or until the block sells out, whichever comes first. To make your hotel reservations, please contact the Foxwood Resort and Casino directly at 860-312-3000, or 800-369-9663 and mention the ARDA Northeast Regional Meeting to obtain the discount rate.   

                                                                                                                                                                                                                                                               Click Here to Book Your Room!                                                                                                                                                                                                                          


Tuesday, December 4 

 2:30 pm - 5:00 pm 


 3:00 pm - 4:30 pm 

 Personal Enrichment Session
Unconscious Biases - You’re More Biased Than You Think   

Most of us believe that we are ethical and unbiased. Yet, hidden or unconscious biases affect everything we do; from what we wear, to who we hire, to where we live. This session will help you to start recognizing where unconscious bias exists in yourself and your organization.   

Facilitator:  Adrian Garret, L&D Specialist, RCI   

 5:00 pm - 6:00 pm   

 Welcome Reception

Wednesday, December 5 

8:00 am - 11:00 am 


8:00 am - 9:00 am 


8:30 am - 9:15 am 

 Welcome and ARDA Updates  

9:15 am - 10:15 am 

Educational Session: Legacy Resorts -             
Who is Succeeding and How?                                                               

Classified as "Legacy Resorts", timeshare resorts that are sold out  and/or no longer affiliated with a developer face a unique set of issues.  Hear from expert legacy resort operators how their resort has found  success. The panels will discuss common challenges and popular  solutions including inventory management, rental programs, customer  service, exchange and renovations. 

 Moderator:  Tara Bergeron, RCI         

 Speakers:    Melanie Coffin, Lemonjuice Capital                               
                      Mary Daust, Hospitality Resources & Design                                                Scott MacGregor, American Resort coalition, Inc.                                        Erik Newman, Gallagher, Callahan & Gartrell P.C.                                        Ben Rossi, Trapp Family Lodge                                                             
10:15 am - 10:30 am                                   
Networking and Refreshment Break 

10:30 am - 11:15 am 


Educational Session: Who's on Board?

How do resorts find qualified owners who are willing to serve on the Board of Directors? Learn the best practices of recruitment, application processing, onboarding and educating new Board Members.

 Speakers:   Scott Dravis, VRI Resorts                                                                             Jon Mallows, La Tour Resorts                                                                       Richard O'Rourke , Nordis Technologies                                                                              

11:15 am - 12:15 pm 


Educational Session: Resort Management Best Practices

Learn best practices in the following topics:
  •  Providing service that captivates 
  •  Exchange 
  •  Collections 
  •  Housekeeping 
  •  Labor Issues - How to hire and retain the best people 

 Speakers:    Renee Blood, River Walk Resort at Loon Mountain                                      Enrique Bolanos, Interval International                                                          Eric Newburn, Jani-KIng                                                                                                                                                                 

 12:30 pm - 1:30 pm   Networking Lunch 




WIN logo      
     ARDA ROC logo PNG 
 First American Logo PNG 
      Global Connections logo PNG          
         Hilton Grand Vacations March 2018 logo         Interval PNG 
      Jani King logo PNG        RCI Logo PNG        VRI Americas logo 



  • Blackwell Recovery
  • Colebrook Financial Company LLC
  • Granite State Contract Furnishings
  • MasterCorp
  • Timeshare Escrow & Title LLC

*sponsor list as of 11/5/18  



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