Providence Skyline2ARDA Northeast Regional Meeting  

December 4-5, 2017
Renaissance Providence Downtown Hotel
Providence, RI


Registration | HotelSchedule | Sponsors 



Register online here or download the form here and email it to or fax it to (202) 289-8544.

Hotel Information

To make your hotel reservations at the Renaissance Providence Downtown Hotel, please click here to book online, or call (866) 630-0704. To ensure you obtain the discount room rate of $169 per night, plus tax, please ask for the ARDA Northeast Regional Meeting Group Block. Rooms will be available at the discount rate until November 10 or until the block is sold out, whichever comes first. 

Don't delay in making your hotel reservations, rooms sell out quickly for ARDA meetings.



 Schedule is subject to change. Last updated 11/2/17. 


Monday, December 4


2:30 pm-6:00 pm 

3:00 pm-5:00 pm 

Resort Management Forum 

This interactive session will consist of round-table topical discussions led by industry professionals who have a specialized focus/expertise in that topic. Topics that may be discussed as they relate to Resort Management include:
Alternate Revenue Generators, Board of Directors Education, Disaster Preparedness, Relief Companies - How to Combat, and Reputation Management.
Attendees will have the opportunity to sit at three different tables for an in-depth discussion. The session will end with each expert reporting out on their discussions so that attendees have the opportunity to be exposed to all topics.

sponsored by ARDA-WIN Advantage 

5:00 pm-6:00 pm 

Opening Reception  

Network with fellow meeting attendees in a casual and relaxed atmosphere! 

sponsored by First American Title Insurance Company 


Tuesday, December 5 

 8:00 am-12:00 pm  Registration 
8:00 am-9:00 am 

Breakfast and ARDA Updates 

sponsored by RCI 

9:00 am-9:30 am  State of the Shared Vacation Ownership Industry: Owners Study

Research is one of the strongest tools our industry has at its disposal. Whether planning a new resort, developing new marketing programs, communicating with the media, training new employees, reaching out to Wall Street or the financial and investment communities, educating legislators or communicating with timeshare owners and potential owners - information gleaned from research can make it easier to achieve your company business goals. Be among the first to learn key results from the most current industry and related research.
9:30 am-10:00 am  Community Connect

An interactive workshop to get to know the industry community of the Northeast Region. Familiar with speed dating? This will be fun way to engage with fellow attendees.

10:00 am-10:15 am 

Networking Break 

sponsored by Vacation Resorts International 

10:15 am-11:00  am  

Human Service Interaction in the Age of Technology
Technology is trending toward mobile and online registrations and perhaps making the guest experience less personal. But for timeshare resorts, it’s all about human interaction, making a great first (and last) impression and creating a lasting bond with owners and potential owners, not only to generate tour flow for the sales department but also to encourage great reviews. Making a guest feel welcome starts with training and with hiring the right people. A strong front desk can also be a revenue generator when it comes to upselling and selling of activities. How does technology meet these needs and how do we balance guest expectations of speed and convenience with personal interaction? 

11:00 am-12:00 pm  Engaging the Consumer and Driving Growth
Join us for a candid discussion evaluating opportunities for legacy resorts and new development in the Northeast market. Our panel will review how legacy timeshares are re-positioning their product offerings to engage owners and attract new purchasers. What are the challenges and opportunities for legacy resorts and how do they compete with major developers? Our panel will also review market demand and speak to the opportunity for new shared ownership offerings in the region.
12:00 pm-1:00 pm                               Networking Lunch 

sponsored by Interval International 


   ARDA ROC     ARDA WIN Advantage       First American
  Interval International2012     RCI  VRI  
  • Colebrook Financial Company, LLC
  • Concord
  • GScf Furnishings
  • MasterCorp 
*sponsor list as of 10/24/17 
Current ARDA Northeast Regional Sponsors click here for more information on your benefits. 

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