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Southeast Regional Meeting  

September 12 - 13, 2018
The Hilton Myrtle Beach Resort
Myrtle Beach, SC

Registration | Hotel Information | Schedule | Sponsors 


If you are registered for this meeting, your registration can be handled in two ways:  
  • Refund of your registration
  • Apply your registration to the West Regional Meeting in
    San Diego, California on October 4th-5th

To inform us of your option, please contact Charles Brown at cbrown@arda.org by Tuesday,  Sepember 11th.  

 * If we have not heard from you by Wednesday, September 12th, your registration will be refunded to the original form of payment

Hotel Information

All hotel rooms are refundable, please call the hotel at 843-449-5000 to cancel. 



Wednesday, September 12  
2:30 pm - 5:00 pm  


3:00 pm - 4:30 pm   Personal Enrichment Session: "Earning, Keeping and Advancing Your Seat at the Table"

In this engaging workshop we will learn not only about the internal obstacles that hold us back from achieving our personal and professional goals; but we will also learn how we can begin to dismantle these obstacles and begin to achieve our full potential.

Cheryl Mitchell, SPHR, SHRM-SCP
Director of Human Resources, East Region - Wyndham Destinations
5:00 pm - 6:00 pm   Welcome Reception
sponsored by First American Title Insurance Company 


Thursday, September 13  


8:00 am - 11:00 am   Registration  
8:00 am - 9:00 am   Continental Breakfast
sponsored by RCI 
8:30 am - 9:00 am   Welcome and Community Connect
An interactive workshop to get to know the industry community in the Southeast Region.
9:00 am - 9:30 am   ARDA Updates
Hear from ARDA Staff on the latest updates in reputation management, state legislative affairs and research.

sponsored by ARDA-ROC 
9:30 am - 10:15 am   Educational Session: Legacy Resorts - Who is Succeeding and How
Classified as "Legacy Resorts", timeshare resorts that are sold out and/or no longer affiliated with a developer face a unique set of issues. Hear from expert legacy resort operators how their resort has found success. The panels will discuss common challenges and popular solutions including inventory management, rental programs, customer service and renovations.

Rod Miller, Director Business Development, RCI
Pam Cordell, SVP, Operations, National Hospitality Group, LLC
Robert Mattei, Inventory Manager, Resort Hospitality Solutions
Dawn Sena, President, Sena Hospitality Design, Inc.

sponsored by Global Connections 

10:15 - 10:30 am 

  Refreshment Break  
10:30 am - 11:30 am   Educational Session: Resort Management Best Practices
Learn best practices in staffing, housekeeping, employee engagement and customer service.

Lisa Kobek, EVP Client Services and Ops, CustomerCount
Eric Newburn, Director of Hospitality, Jani-King
Neil Kolton, Director, Caribbean, Florida& South East, ILG
Suzanne Prince, Regional Director of Operations, National Hospitality Group, LLC
Dorothy Vinot, Resort Manager, Harbor Lights Resort 
11:30 am - 12:15 pm   Educational Session: Who’s on Board?
How do resorts find qualified owners who are willing to serve on the Board of Directors? Learn the best practices of recruitment, application processing, onboarding and educating new Board Members.

Caroline Smith, Director Inventory Management, Festiva Development Group
Tye Deyo, Esq., Sr Counsel, Operations, Vistana Signature Experiences
Richard O’Rourke, SVP, Sales and Client Relations, Nordis Technologies 
12:30 pm - 1:30 pm   Networking Lunch
sponsored by Interval International 





ARDA WIN Advantage  ARDA ROC  First American Title Insurance Company 
   Global Connections 
Interval International2012   Jani-King 


  • Blackwell Recovery
  • Granite State Contract Furnishings
  • MasterCorp 

*sponsor list as of 6/28/18 



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