San DiegoARDA West Regional Meeting

October 18, 2017 
DoubleTree by Hilton San Diego Downtown
San Diego, CA

 

 

 

Registration | Hotel | Schedule | Sponsors 


Registration

Discounted early bird rate ends September 22, register now! 

Register online here or download the form here and email it to ARDA or fax it to (202) 289-8544.
 

Hotel Information

To make your hotel reservation at the DoubleTree by Hilton San Diego Downtown please click here to book online or call 1-800-222-8733 to obtain the discount rate of $149 per night. Rooms will be available at the discount rate until September 26 or until the block is sold out, whichever comes first. 

Don't delay in making your reservations, rooms sell out quickly for ARDA meetings!

 

Schedule 

Please note schedule is subject to change. Last updated on 9/18/17.  

 Wednesday, October 18 

10:00 am-10:30 am 

Registration and Breakfast Welcome Refreshments 

sponsored by RCI 

10:30 am-11:00 am       ARDA and Legislative Updates

sponsored by ARDA-ROC 
11:00 am-11:30 am  Community Connect 

An interactive workshop to get to know the industry community of the West Region. Familiar with speed dating? This will be fun way to engage with fellow attendees.
11:30 am-12:30 pm  Human Service Interaction in the Age of Technology

Technology is trending toward mobile and online registrations and perhaps making the guest experience less personal. But for timeshare resorts, it’s all about human interaction, making a great first (and last) impression and creating a lasting bond with owners and potential owners, not only to generate tour flow for the sales department but also to encourage great reviews. Making a guest feel welcome starts with training and with hiring the right people. A strong front desk can also be a revenue generator when it comes to upselling and selling of activities. How does technology meet these needs and how do we balance guest expectations of speed and convenience with personal interaction?

  
12:30 pm-1:30 pm  Networking Lunch 

sponsored by Interval International 

1:30 pm-2:00 pm  State of the Shared Vacation Ownership Industry 

Research is one of the strongest tools our industry has at its disposal. Whether planning a new resort, developing new marketing programs, communicating with the media, training new employees, reaching out to Wall Street or the financial and investment communities, educating legislators or communicating with timeshare owners and potential owners - information gleaned from research can make it easier to achieve your company business goals. Be among the first to learn key results from the most current industry and related research.

2:00 pm-4:00 pm   Trust Driven Relationships & Teams

Trust can only be built when companies & individuals commit to doing business right. To build trust, companies need to look beyond the bottom line & individuals need to develop, restore & extend trust to accomplish sustainable results with internal & external guests/customers. Trust & Transparency foundations help individual & leaders to increase their credibility & capability. When trust is high we reap the dividends of communication, creativity & engagement. Therefore, trust is a key leadership competency of the current business era. In this workshop, experience behaviors that will increase your credibility through results, capabilities, intent & integrity.

sponsored by ARDA-WIN Advantage 

4:00 pm-5:00 pm 

Networking Reception   

sponsored by First American Title Insurance Company

  

Sponsors

Event 

ARDA WIN Advantage     ARDA ROC   First American

   

 
   Interval International2012       RCI LOGO  

                                         

 Friend 

  • Ballard Spahr LLP
  • C.A.R.E.
  • Concord
  • GScf Furnishings
  • MasterCorp

ARDA West Regional Sponsors, click here for more information.

*sponsor list as of 9/8/17
 

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