Department Listing

ARDA staff is committed to making your membership valuable and useful. Contact any staff member directly for assistance.

Academic Outreach
  • Student Resources
  • Student Scholarships
  • Faculty Resources
  • Networking Opportunities

Darla S. Zanini RRP , Executive Vice President, ARDA International Foundation
Anna Chongpinitchai ARP , Education Manager

 
 
Administrative Financial Records

Rob Dunn , Vice President - Finance & Administration
Adrienne L. Riley RRP , Director of Operations Center
Rich Doherty , Accounting Manager

 
Advertising/Sales & Marketing/Sponsorships
  • Developments display advertisements
  • Developments advertorials (feature length)
  • Convention Program

Bob Craycraft RRP, Vice President of Industry Relations
Joel Nepomuceno, Manager, Industry Sales

 
AIF Education Programs
  • ARDA Qualification Testing
  • Registered Resort Professional (RRP)
  • Associate Resort Professional (ARP)
  • Certified Timeshare Supervisor (CTS)

Darla S. Zanini RRP , Executive Vice President, ARDA International Foundation
Anna Chongpinitchai ARP , Education Manager

 
ARDA International Foundation

Darla S. Zanini RRP , Executive Vice President, ARDA International Foundation
Anna Chongpinitchai ARP , Education Manager
Lan Wang, Research Manager

 
ARDA Resort Owners Coalition
  • State & Federal legislative advocacy on behalf of timeshare interval owners
  • ARDA-ROC PAC

Sandra DePoy RRP , Vice President of Federal Relations, ARDA-ROC/PAC
Kevin Riley, Director, Federal Legislation & ARDA-ROC

 
Association Governance
  • Elections
  • Committee appointments and operations

Howard C. Nusbaum RRP , President and Chief Executive Officer

 
Awards
  • Nominations
  • Call for Entry packets
  • Judging
  • Sponsorship

Catherine Lacey ARP , Vice President of Meetings and Conventions
Alicia Solomon, Meeting Manager

 
Communications/Public Relations
  • ARDA Brand & Marketing
  • Media relations
  • Industry and Consumer information

Lou Ann Burney , Vice President of Marketing and Communications
Alexa Antonuk, Communications Manager
Charles Brown , Sr. Operations Center Representative

 
Developments Magazine
  • Display and feature length advertorials
  • News releases
  • Article submissions
  • Reprints

Kathryn Mullan , Editor & Director of Publications
 

 
Federal Legislative Advocacy
  • Federal legislation
  • ARDA-PAC
  • Lobbying Efforts
  • Grassroots outreach programs
  • ARDA-Resort Owners Coalition (ARDA-ROC)
  • ARDA-ROC PAC

Sandra DePoy RRP , Vice President of Federal Relations, ARDA-ROC/PAC
Kevin Riley , Director, Federal Legislation & ARDA-ROC

 
Industry Relations

Bob Craycraft RRP,  Vice President of Industry Relations

 
Industry Research Studies
  • Benchmark Study
  • Financial Performance Study
  • Economic Impact Study
  • Worldwide Timeshare Study
  • Research Grant Information
  • Request for Proposals (RFP)

Darla S. Zanini RRP , Executive Vice President, ARDA International Foundation
Lan Wang, Research Manager
Charles Brown , Sr. Operations Center Representative

 
Information for Consumers

May Crowley, Office of the President
Charles Brown , Operations Center Representative
Randy Goodhope RRP , Director, Member Outreach
Michelle Stills, Administrative Manager, State Government Affairs (Florida office)

 
Management Information Systems

Keith Laurent , Vice President of Management Information Systems
Joseph Seppy , Information Systems Analyst

 
Meetings
  • Annual Convention & Exposition
  • Fall Conference
  • Regional Resort Management Seminars
  • Speaker Volunteers

Catherine Lacey ARP , Vice President of Meetings and Conventions
Alicia Solomon, Meeting Manager 

 
Meetings Registration

Adrienne Riley RRP , Director of Operations Center

 
Membership: Corporate, VIP and ARDA Advantage
  • General ARDA Membership
  • Your Company's Membership Directory Listing
  • Trustees & Chairman's League
  • Producers Club
  • Mentor Program
  • ARDA Advantage Individual Memberships
  • Membership List Requests
  • Change of Address, Name

Randy Goodhope RRP , Associate Vice President, Member Services
Bob Craycraft RRP, Vice President of Industry Relations

 
Membership Tools
  • Membership Mailing List Orders
  • Membership Directory (Disk)
  • Change of Address

Adrienne Riley RRP , Director of Operations Center
Keith Laurent , Vice President of Management Information Systems

 
State Legislative Advocacy
  • State legislation & lobbying efforts
  • State and regional committees
  • ARDA-Resort Owners Coalition (ARDA-ROC)

Stephany A. Madsen RRP , Senior Vice President, Special Projects, State Government Affairs (Florida office)
Jason C. Gamel, Esq. , Vice President, State Government Affairs (Florida Office)
Keith Stephenson, Director, State Government Affairs (Florida office)
Chris Stewart, Director, State Government Affairs (Florida office)
Michelle Stills, Administrative Manager, State Government Affairs (Florida office)
Melissa Feeser, Communications Coordinator for State Government Affairs (Florida office)