Skip to main content
ARDA A commitment to excellence in timeshare.

Main Menu

  • About Us
    • Board of Directors
    • Contact Information & ARDA Staff
    • Committees & Groups
    • ARDA's History of Advocacy
    • Code of Ethics
  • Events & Awards
    • Meetings Calendar
    • Spring Conference 2023
    • ARDAventure
    • Fall Conference
    • ARDA WIN Conference and Events
    • 2023 ARDA Awards Program
    • Sponsorship Opportunities
  • Advocacy
    • Advocacy Team
    • Program of Work
    • Issues
    • Legislative Policy Council
    • ARDA-ROC
  • Research by AIF
    • About AIF
    • AIF Sponsors
    • Research Library
    • Timeshare Datashare
    • Research Calendar
  • News & Communications
    • Media Inquiries
    • Industry News & Information
    • Marketing Collaterals and Infographics
    • Developments Magazine
    • Timeshare Industry Basics
    • ARDA 360
    • ARDA Inside Look
  • Membership
    • Benefits
    • Join ARDA
    • VIP Memberships
    • Membership Directories
    • Advertise & Sponsor
    • Participate & Enjoy
    • Renew Your Membership
  • ARDA International Foundation (AIF)

Breadcrumb

  1. About Us

Code of Ethics

American Flag and Law Books on a shelf

ARDA and its members are committed to the highest standards and ethical behavior in the industry. 

To demonstrate that commitment, all ARDA members as a condition of membership must agree to comply with the ARDA Code of Ethics (Code). The Code consists of not only general conduct requirements, but also specific requirements for members to adhere to when transacting with consumers, standards for disclosure of information to the public, rules regarding resort management, base guidelines for resale activities, as well as administrative procedures for interpretation and enforcement of the Code.

Frequently asked questions

Why does ARDA have a Code of Ethics?
+ +

ARDA and its members are committed to ethical behavior in vacation ownership. All member activities subject to the Code are designed to be honest and fair, and are conducted with integrity, dignity and propriety.

The Code also provides for a comprehensive list of “best practices” that give additional guidance to companies doing business in the timeshare and vacation ownership industry.

What can I do if I believe that an ARDA Member is in violation of the Code?
+ +

If you are an ARDA member, there are guidelines in Section IV(B)(1) of the Code with details on how to submit a request for a determination that another member has failed to comply with the Code.

We also encourage members of the public to report any ARDA Member activity that might potentially be in violation of the Code. If you wish to report such activity, please  email your inquiry to customerservice@arda.org.

If you suspect you have been a victim of unlawful business practices, please submit a ticket at Ask ROC, which goes directly to a member of the ARDA-ROC Consumer Support Team.

What does the ARDA do with the information it receives from the general public regarding the potentially unethical conduct of its members?
+ +

ARDA does not mediate or arbitrate individual disputes between consumers and ARDA member companies. When we receive information regarding a potential violation of the Code, we forward those complaints to the company for its consideration and resolution. It is then up to the respective parties to resolve any potential dispute.

Information submitted by the public may be used by ARDA to act against members when there is a consistent pattern of business practices that are in violation of the code.

What can be done to a member whose actions are in violation of the Code?
+ +

If a member is determined to be in violation of the Code, ARDA may take the following actions:

  • Privately or publicly admonish the member
  • Prepare a letter of censure
  • Place the member on probation
  • Suspend the member from ARDA membership
  • Terminate the member from ARDA membership
Can ARDA do anything with respect to the activities of non-ARDA members and violations of the Code?
+ +

As a professional trade association, ARDA’s ability to enforce its Code is limited to ARDA member companies. ARDA is not an enforcement body and cannot pursue actions against non-ARDA member companies. However, if you would like to provide information about a non-ARDA member company, contact us at customerservice@arda.org. 

Who do I contact if I have questions about the Code?
+ +

After reviewing the provisions of the ARDA Ethics Code, if you have questions please email customerservice@arda.org.

ARDA Membership

For ARDA and its members, our shared a passion and commitment to the timeshare industry guides our mission to ensure the strictest ethics, the highest standards, and superior vacation products. Learn more about ARDA membership.

ARDA-ROC

Visit ARDA-ROC.ORG
U.S. Capitol Building Dome interior
ARDA
Representing the vacation ownership and resort development industries
About Arda
ARDA ROC
Advancing legislation to protect owners
About ARDA-ROC
aif
The industry’s information resource
About the foundation
Coalition for Responsible Exit
Providing useful information for owners who are looking to safely sell, change, cancel or exit their timeshare
About the coalition
Love My Timeshare - Logo
A vibrant movement fueled by the positive experiences of timeshare owners
ABOUT LOVE MY TIMESHARE
Copyright © American Resort Development Assoc. 2023.
  • Privacy Policy
  • Terms and Conditions