Merlin Software and Western Alliance Bank Announce Integration to Transform FinancialManagement for Vacation Ownership Resorts and HOAs
Barbados, September 23, 2025 – Merlin Software, the leading cloud-based platform for the
vacation ownership industry, today announced a strategic software integration with
Western Alliance Bank, a top-performing financial institution known for its specialized HOA
banking expertise, industry-leading WA ConnectLive API and exceptional customer service.
Merlin aims to revolutionize how resorts and homeowners associations (HOAs) manage
their accounting, payments, and financial operations. Through integration with Western
Alliance’s ConnectLive API, Merlin delivers unprecedented automation, efficiency, and
security to an expanding U.S. market.
“The U.S. vacation ownership market has tremendous potential for innovation. By combining
Merlin’s robust ERP platform with Western Alliance’s advanced banking APIs and deep HOA
expertise, we’re unlocking a seamless ecosystem for resorts, management companies, and
owners alike,” said Mike Ashton, Senior Vice President of Resort Partnerships and Revenue
Generation, Merlin Software. “Our collaboration is about helping resorts and HOAs conquer
inefficiencies and deliver a modern payment and financial experience to their communities.”
Integration Priorities
The software integration focuses on three critical areas:
- Accounts Receivable: Payments & Integrated Sign-On
- Owners and renters will enjoy a seamless payment experience through Western
Alliance’s ePay Portal. - Integrated single sign-on will allow instant access from Merlin into Western
Alliance’s ePay Portal, eliminating duplicate logins. - Support for ACH, card payments, scheduled payments, and more.
- Bank Auto Reconciliation
- Automated integration of bank statements, account history, real-time balances, and
lockbox transactions. - Faster reconciliation and reduced manual errors for management companies.
- Accounts Payable
- Vendor payments simplified via check, ACH, or virtual credit card.
- Streamlined remittance processes that save time and reduce costs.
A Powerful New Era for Resort and HOA Communities
Western Alliance’s ConnectLive API, combined with Merlin Software’s all-in-one ERP system,
delivers a secure, scalable, and automated financial ecosystem designed specifically for
timeshare resorts and HOAs.
“Working together with Merlin, we’re enabling the timeshare industry to access the same
sophisticated, integrated financial services that many other sectors already enjoy,” said
Stacy Dyer, Senior Managing Director, East Region, Western Alliance Bank. “This
collaboration will help resorts and HOAs save time, reduce costs and provide their owners
with the modern digital payment experience they expect.”
About Merlin Software
Founded in 2006, Merlin Software is the only true cloud-based, enterprise-level software
platform built specifically for the vacation ownership industry. Its all-in-one ERP platform
includes modules for sales, marketing, property management, finance, and owner
services—offering real-time data access across locations and devices.
About Western Alliance Bank’s Alliance Association Banking Group
Alliance Association Banking, a national banking group within Western Alliance Bank,
Member FDIC, delivers a tailored suite of deposit, financing and technology solutions
designed for community management companies and homeowner associations nationwide.
The group’s relationship managers provide a broad spectrum of innovative and customized
solutions to help community management companies and community associations succeed,
all with a high level of expertise and responsiveness. The Alliance Association Banking group
is part of Western Alliance Bancorporation, which has more than $85 billion in assets. Major
accolades include being ranked as a top U.S. bank in 2024 by American Banker and Bank
Director. With significant national capabilities, the Alliance Association Banking group
delivers the reach, resources and deep industry knowledge that make a difference for
customers. For more information, visit westernalliancebank.com/associations
Media Contact:
Emily Collins
Merlin Marketing Head
[email protected] | +1 246 263 8247