MobiusVP’s CustomerCount Adds WhatsApp Communications Channel
Mobius VP has added another major distribution vehicle, WhatsApp Messenger, as a communication channel to deploy its CustomerCount online feedback management system, in delivering its cloud-based surveys and onsite service requests.
The application has been made available through Mobius VP’s strategic technical partner, ConnectionsGRP, and paves the way for travelers to communicate more efficiently and quickly, whether traveling domestically or internationally.
WhatsApp is a cross-platform fully encrypted instant messaging service for mobile devices that relies on the internet for the transmission of messages. One notable strength of the CustomerCount system is the integration of omnichannel delivery processes—through email, text, QR codes, and online access. The addition of WhatsApp to the CustomerCount system provides real-time communications with both international guests and U.S.-based guests traveling outside of North America.
“This is a game changer,” said Bob Kobek, RRP, president of MobiusVP. “WhatsApp is all about secure seamless communications for international visitors to the U.S. and for U.S. visitors travelling out of the country. WhatsApp gives resorts, timeshares, and hotels the confidence that users on both sides of the message understand.”
“As any traveler can attest to, email and SMS texting when North Americans travel internationally or international visitors [travel] in North America can be very problematic,” said Anthony Link, CEO of ConnectionsGRP. “Because of some of the fees attached to SMS and the delays in email communications, the hospitality industry is almost void of communication and feedback tools from these two key demographics.
“In addition to the SMS text option, WhatsApp makes communications between guests and staff using the CustomerCount 24/7 On-site Service Request concierge system even easier,” Kobek added. “Selecting the WhatsApp option will be an additional valuable data point for learning more about what customers are looking for and when. … As with the entire CustomerCount platform, the activity, tracking, alerting, and reporting system is what makes the entire package system so accountable, ensuring an enhanced guest experience.”
“We are so pleased to be integrating our ComTech platform with CustomerCount,” Link concluded. “We are proud to have the most proven transformative communication solution alleviating the current crisis of communication most, if not all, hospitality providers have with their guests.”